In this article:
- Instructions on locating and viewing reports in the web portal
- Instructions on adding and removing columns to the data table in the report viewer
- Explanations of the available data fields in each report
Sent message logs can be viewed in Detailed Reports by navigating to Reports > Detailed Reports
Steps to report on sent messages:
- Select a date range (up to 12 months) by clicking on the date at the top of the page.
- Select a start and end date within a 12 month range OR select from one of the predefined datequick links
- Select the status (or select all statuses) of the messages you wish to be included in the report
- Select the contact (if desired) to whom the targeted messages were sent
- Click on Apply Filters
You can leave fields blank to include all values within each parameter; however, a date range is always required
- The outbound messages for the specified filter selections will be displayed in the Outbound table
- Select additional columns from the Columns dropdown - more information on columns available in Detailed Reports
Notes:
- Data will not be displayed if:
- No messages sent within the date range specified
- No messages corresponding to the applied filters were sent within the date range specified
Message Logs
The message logs are split into two tabs - Outbound and Inbound messages. The default table columns (underlined in the list below) can be added to using the column chooser dropdown providing additional message data.
Outbound Table - detailed table with all outbound messages
- Timestamp - gateway timestamp of message processing time
- From - source number
- To - destination number
- Format - message type
- Message - message content
- Status - message status
- DeliveredTimestamp - carrier returned delivered timestamp
- ReasonDescription - message status description
- ReasonCode - message status code
- Units - number of units consumed per message
- Account ID - unique identifier of account
- Message ID - unique message identifier returned from messaging gateway
- Destination Country - destination country of recipient
- Source Country - source country of sender
- BroadcastId - unique identifier of broadcast
- BroadcastName - name of broadcast
- User ID - sending user ID
- Username - sending username
Inbound Table - detailed table displaying all inbound messages
- Timestamp - gateway timestamp of message processing time
- From - source number
- To - destination number
- Message - message content
- Account ID - receiving account
- Outbound Message ID - unique message identifier assigned to the original outbound message by the messaging gateway
- Inbound Message ID - unique message identifier assigned to the inbound message by the messaging gateway
- Format - format of the message
- Source Country - the originating country of the inbound message
- Destination Country - the destination country of the inbound message
- Broadcast ID - unique identifier of outbound message broadcast
- Broadcast Name - the name of the outbound broadcast
- User ID - the ID of the user who sent the broadcast
- User Name - the username of the user who sent the broadcast