There are a few different methods that can be used to send messages in the Web Portal depending on your needs. Let's take a look...
Quick Message
Just like sending a message from your own handset, Quick Message is an easy way to send ad hoc messages fast!
You will find a Quick Message link in the left-hand menu so it's always one click away:
Follow these basic steps to send a message:
- Enter a number, contact or group name as your recipient(s).
- If you want to use a pre-saved template, select it from the menu.
- Write your message.
- If you have automatic opt-outs set up, you can add your opt-out message by clicking the button.
- Send your message
Simple!
Helpful Tips:
- You can send to multiple contacts and/or groups with QuickMessage
- You can add a simple opt-out message by clicking the “Add unsubscribe” button
- Check the bottom of the message box to see how many characters and messages are being utilised for your send
New Message
Use this option if you want to send more complex, personalised, bulk messages.
First, choose your sender ID:
- Shared numbers pool - your message will be sent from a number selected at random from a common pool. Recipients can reply to this number, but subsequent messages sent to them will appear to be from different numbers
- Use an approved, registered Alpha Tag (business name) - if you have activated this feature on your account, you can enter a business or organisation name to appear as the sender ID on the recipient's phone (otherwise known as an Alpha Tag). Recipients cannot reply to messages sent from a registered Alpha Tag.
- Dedicated Numbers - if you have purchased any dedicated numbers, they will also appear in the dropdown list for this section
Next, enter the recipient number(s), contact name(s) or group name(s) in the recipient field:
Now, compose your message in the "Message Content" field. You will see that as you type, the message preview on the right will update in real-time:
When you are happy with your message, click "Send"
Helpful Tips:
- You can send to multiple contacts and/or groups
- You can add a simple opt-out message by clicking the unsubscribe icon on the top right of the message content box
- If you are using personalisation, the preview will show you the content in line with the fields you are using (e.g. if you are sending to a saved contact who's first name is John and you type "Hi #Firstname# ..." the preview will show "Hi John")