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Viewing Reports

  • Updated

Sent message logs can be viewed in Detailed Reports by navigating to Reports > Detailed Reports

Steps to report on sent messages:

  1. Select a date range (up to 12 months) by clicking on the date at the top of the page.
    • Select a start and end date within a 12 month range OR select from one of the predefined datequick links
  2. Select the status (or select all statuses) of the messages you wish to be included in the report
  3. Select the contact (if desired) to whom the targeted messages were sent
  4. Click on Apply Filters

You can leave fields blank to include all values within each parameter; however, a date range is always required


 

  • The outbound messages for the specified filter selections will be displayed in the Outbound table
  • Select additional columns from the Columns dropdown - more information on columns available in Detailed Reports

Notes:

  • Data will not be displayed if:
    • No messages sent within the date range specified
    • No messages corresponding to the applied filters were sent within the date range specified

Message Logs

The message logs are split into two tabs - Outbound and Inbound messages. The default table columns (underlined in the list below) can be added to using the column chooser dropdown providing additional message data.

 

Outbound Table - detailed table with all outbound messages

  • Timestamp - gateway timestamp of message processing time
  • From - source number
  • To - destination number
  • Format - message type
  • Message - message content
  • Status - message status
  • DeliveredTimestamp - carrier returned delivered timestamp
  • ReasonDescription - message status description
  • ReasonCode - message status code
  • Units - number of units consumed per message
  • Account ID - unique identifier of account
  • Message ID - unique message identifier returned from messaging gateway
  • Destination Country - destination country of recipient
  • Source Country - source country of sender
  • BroadcastId - unique identifier of broadcast
  • BroadcastName - name of broadcast
  • User ID -  sending user ID
  • Username - sending username

Inbound Table - detailed table displaying all inbound messages

  • Timestamp - gateway timestamp of message processing time
  • From - source number
  • To - destination number
  • Message - message content
  • Account ID - receiving account
  • Outbound Message ID - unique message identifier assigned to the original outbound message by the messaging gateway
  • Inbound Message ID - unique message identifier assigned to the inbound message by the messaging gateway
  • Format - format of the message
  • Source Country - the originating country of the inbound message
  • Destination Country - the destination country of the inbound message
  • Broadcast ID - unique identifier of outbound message broadcast
  • Broadcast Name - the name of the outbound broadcast
  • User ID - the ID of the user who sent the broadcast
  • User Name - the username of the user who sent the broadcast

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