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Importing Contacts

  • Updated

The "Import Contacts" feature allows you to easily and efficiently add multiple contacts from an external source such as a customer database

 

The "Import Contacts" option appears in both Contacts > All Contacts and Contacts > Contact Groups

Click on "Import contacts" at the top right of the page:

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Uploading contact data


First, you will need to prepare your contact data:

  • You will need to ensure your contact list is saved as a CSV or XLS file (the optimal file format is CSV UTF-8, Comma delimited)
  • If you do not add the international prefix to your contact numbers, the web portal will assume you are importing Australian numbers and will validate accordingly. This means that international numbers will be rejected without the correct prefix being added
  • With Australian numbers (04xxxxxxxx), you do not need to add the leading zero to the number to successfully import (e.g. if your spreadsheet cells are formatted as "numbers" then a phone number may appear as "412345678" as opposed to "0412345678" - both formats will be accepted for import)
  • You can include additional data to your contact list, including a contact group

 

 

When your contact list is ready, upload it to the web portal using either the "Browse" function or "Drag & Drop" your file straight into the upload window:

 

 

  • You can select which pre-existing groups to which you would like all contacts imported in the bottom-left field under "Add to existing contact groups"
  • You have the option of unsubscribing all of the contacts in the upload (this should only be used for bulk uploading blacklists from other systems, as you can not undo this)


Match columns

After uploading your contact data you need to map the information in your CSV to the relevant available fields

  • You must match at least the mobile number so that the web portal knows what number to send the message to when you select the contact
  • After you have selected a column for a variable you will see some sample data from the original CSV

 

 

Click "Import" to complete the action

 

Reviewing Import Results


You will then be shown a result of the import in the form of a pop-up (successfully imported contacts and any invalid contacts):

 

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