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Adding an individual contact

Adding contacts makes is easier to not only send messages but also to track replies. In your inbox, messages received by your contacts will appear with the name of the contact as the sender, as opposed to just the mobile number. You can also add contacts to groups, making it easier to send bulk messages.

To create individual contacts:

1) Click on Contacts, then All Contacts, then click New Contact

2) Input the required information
In the left-hand table, the fields available are as follows:

In the right-hand table, additional information can be entered:

NOTE: You can use the Email and Location fields to store any information you like, as they are free text fields. This means that in essence, you could store up to five fields of custom information to use in message personalisation.

4) Click Save

Your contact will now appear in your "All Contacts" list, and if you added them to a Contact Group, they will appear in the relevant Group as well.