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Reporting on Inbound Messages

You can view a list of all inbound messages by going to Messaging and then Received:

This brings up a simple list of all messages received in the past 90 days.

To send a quick reply to a message, just click on the "quick reply" button to the right of the message

Detailed message logs can be viewed in Detailed Reports by going to Reports > Detailed Reports



Steps to report on received messages:

Select a date range (up to 31 days) by clicking on the date at the top of the page.

Click Apply to display the results of filtered data

The inbound messages for the specified date range will be displayed in the Inbound tab underneath the charts:

Select additional columns from the Columns dropdown as required:

If required, you can filter on "Number" (full international format required), "Accounts" (if logged in at the Parent Account) and/or "Message Status"

Advanced Filters is available for filtering on metadata

You can export this data by means of a CSV file being sent to a designated email address. Read this article for more information.